Though this isn't the keyaspect in order to recognize a dependable shared web hosting provider from a bad one or a reseller from a real supplier, having the option to call and consult with a live person is an indicator that you aren't using the services of a one-person company and that you can reach someone if you need assistance. The telephone support for web hosting services may vary from general to dedicated, which means that the issues which can be resolved through a call differ based on the particular company. Generally, these matters are more basic and include billing or first level tech issues because more difficult issues generally need a support ticket where both you and the administrators can follow what is going on with a particular issue. Nevertheless, having the option to phone call your service provider will save you lots of time and efforts for the numerous small things that may eventually appear at the time you manage your web hosting account.

Phone Support in Shared Web Hosting

In case you decide to buy one of our Linux shared web hosting packages, you will be able to connect with our customer support team over the telephone for 14 hours a day. We can help you select the perfect plan for your sites as we realize that it's better to discuss such issues with a live person. In case you already have an account, we're able to help you with your sales/billing questions and / or general matters, even with some tech troubles which don't need a long time or escalation to an administrator since it will be more convenient to open a ticket for time-consuming issues so as to have all the communication in a single place. We now have telephone numbers in the United States of America, the United Kingdom and Australia, so you will be able to call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hrs a day as a part of the support services for each and every semi-dedicated server package that we provide. Due to the fact that some issues are more complex and time-consuming, you will need to open a ticket in case you come across such a problem, still for all the general, billing or small-scale technical issues you can always phone us and we will help you quickly to save you the time you will need to spend on creating a support ticket. Even if you do not have an account yet, you can find out whether you can host your internet sites on our top-notch cloud platform or you're able to receive any other general information about our semi-dedicated solutions. We have local numbers in the USA, the United Kingdom and Australia along with a global number, so that you'll be able to call the one which is nearer to where you live.