One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting packages come with a one-hour reply guarantee, which implies that no matter what inquiry or complication you may have, we will always be there to help you. As a matter of fact, it rarely takes more than half an hour to get a problem fixed or a query answered, and this is valid for both pre-sales and technical matters. Our customer service team representatives will be at your service 24-7, even on holidays and weekends, which implies that you’ll obtain quick assistance at any time. We realize how invaluable time can be, so by the time we respond to your email or ticket, we will have enquired into the matter and, if we haven’t solved it, we’ll provide you with more information about what you need to do on your end, if the circumstances demand it. With our support service, you can be certain that there will be someone to assist you straight away, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we recognize how crucial it is to get quick help, we promise that you’ll never need to wait for more than 60 minutes to get an answer to any ticket that you send via your semi-dedicated server Control Panel. In reality, you’ll rarely need to wait around for more than twenty to thirty minutes and this applies to any query irrespective of its nature – billing, general or technical. What is more, our tech and client support staff is on duty 7 days a week, which is the reason why even in case you post a ticket during public holidays, you will always get an instant response, which will contain the answer to a question, the solution to a complication or the information necessary to resolve an issue yourself – if there’s something that you have to do on your end. With us, you’ll never need to waste a whole day hanging around awaiting an answer like you would with many other web hosting companies.