If you’ve ordered a hosting package and you have certain questions with regards to a specific function/feature, or if you have come across some problem and you require assistance, you should be able to get in touch with the respective customer support staff. All hosting companies deploy a ticketing system regardless of whether they offer other ways of contacting them along with it or not, as the most effective way to tackle a problem most often is to post a ticket. This kind of correspondence renders the responses sent by both sides easy to track and enables the technical support staff members to escalate the case in the event that, for instance, a server admin should become involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you will need to use at least 2 different accounts to contact the client service staff and to actually administer the hosting space. Constantly switching from one account to the other can sometimes be a headache, not to mention the fact that it requires lots of time for the majority of web hosting companies to answer ticket requests.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we are using for our Linux shared web hosting packages isn’t separate from the web hosting account. It’s an integral part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to access it at any particular time with only several clicks of the mouse, without having to leave your account. The ticketing system includes a quick-search field, which will help you track the status of any support ticket that you have already submitted, if required. On top of that, you can read knowledge base articles that belong to different problem categories, which you can select, so you can learn how to fix a given problem even before you actually send a ticket. The response time is no more than one hour, which suggests that you can obtain quick assistance at any given time and if our client care staff advises you to do something inside your hosting account, you can do it straight away without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated packages, was created with the notion that you should be able to manage everything related to your account in one single location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have an inquiry or come across an issue, you can touch base with our client service team representatives instantly without needing to go through a completely different interface. You can search through your website files or check a variety of settings within your account while you post a new ticket or read the answer to an old one. In case you have a lot of tickets and you wish to track down a particular one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a reply in less than 1 hour regardless of the nature of your question or problem.