Being able to get in touch with your shared web hosting supplier if you have any sort of questions or experience any difficulties is really important and how quickly they will reply and take action is often essential, especially if your web site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are an easy way to recognize actual providers from resellers. The latter generally respond just to emails or support tickets and you'll have to wait for a whole day or longer so as to receive a response. In case your trouble involves a couple of replies, you may end up losing days in order to have a simple problem fixed. When you use an authentic and reliable hosting provider, you'll be in a position to get in touch with the support team anytime and receive a timely reply whatever the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Web Hosting

We acknowledge the significance of getting assistance without delay, so our shared web hosting services come with 24/7 technical support plus various options for communication. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and chat with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up obtaining a service which you cannot use effectively. If you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it requires further investigation. In contrast to the majority of providers out there, we respond to all the tickets within 1 hour, so you won't need to wait for an entire day. Our support services are available round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated packages that we supply include 24/7 customer and tech support, which means that no matter what problem you experience, you can contact us and we will assist you quickly. Our guaranteed answer time for every e-mail or trouble ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; the actual reply time rarely exceeds twenty minutes. In addition, we offer phone support with multiple local numbers globally and a live chat, so you will be able to contact us and receive additional information about our solutions even if you don't have an account yet. We can help you with any kind of question or a difficulty you have - payment methods, package specifications, e-mail configuration, website hosting account settings, etcetera. If you employ our services, you will not ever encounter an issue where you have to wait for a few days to get an issue resolved like you'll have to do with various other companies.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to have prompt support in general, let alone when you operate a whole server, so each and every dedicated server that we supply features 24/7 support with one-hour reply time guarantee whatever the situation. This service is free of charge for any kind of issues with your server or the software that was installed from our admins through the setup, which means that you'll be able to contact us as many times as you would like, even during holidays. You can either open a ticket from the billing section or you could send an email message, and the actual answer time for both rarely surpasses thirty minutes since we have admins available 24 / 7. If you require general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on three continents or you can employ our live chat service and speak with a representative online. For third-party software support, we offer a Managed Services upgrade, that you can add to your server package through the billing Control Panel.