Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • In the Site Control Panel you will find an in–depth Help Center section offering a myriad of educational articles and regularly asked questions. They are contributed by our support team of competent technicians. Just fill in your question and our clever platform will provide you with the best answer.

  • Top quality support service
  • Educational Video Clips

  • For those who’d like to discover how to take care of a commonly experienced problem by watching an instructional video, we’ve added a compilation of video tutorials to our Site Control Panel. All the instructional videos are brief and easy to understand. They offer you visual presentations of various web site administration activities.

  • Intuitive help center
  • A One–Hour Response Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock client support service and include a 60–minute response time guarantee. Our professional technical support engineers will be online 24/7 and will fix any problem that you may encounter within less than one hour after the tech support ticket submission. In the majority of instances, a response will be given to you within 20 minutes.