Customer Support Channels
A One–Hour Response Time Guarantee
All your support requests will be responded to in no more than one hour after the support ticket or email is received. If your issue needs additional assistance from a sysadmin, we will forward the support ticket or the e–mail to the person in charge then leave a note to let you know that more time will be required for arriving at the optimal solution. If you order our Optional Managed Services package, all of the server administration services included there will be performed whenever you specify.
An Exceptional Tech Support Service
Our tech support team will be available to you 24–7–365 if you need help working with the Site Control Panel or with any of the apps that we pre–install for your convenience on the dedicated web hosting server. Furthermore if you require help with all the day–to–day admin tasks on your server, you can order our Optional Managed Services package, which includes data backup hard disk drive storage space, Operating System updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, etc.
An Intuitive Help Section
Our Site Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its features is a very useful integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most educational articles also video versions that demonstrate all the operations that you can carry out in a very illustrative manner. You will find all the help articles and the video tutorials in the top right corner of each Site Control Panel section.